WhatsScale is a WhatsApp automation platform that integrates with Make.com to automatically send personalized review requests to Shopify customers via WhatsApp

Shopify WhatsApp Review Requests: Automated Follow-Up

Last updated: 2026-02-04

The Problem

Getting customers to leave reviews for your Shopify products is challenging, and email follow-ups often go unread. Manual WhatsApp outreach for review requests is time-consuming and doesn't scale as your order volume grows.

The Solution

WhatsScale integrates with Make.com to automatically send personalized WhatsApp review requests to customers after their Shopify orders are delivered. This creates a seamless, automated follow-up system that increases review response rates without requiring WhatsApp Business API.

Automation Flow

Automation flow diagram for Shopify WhatsApp Review Requests: Automated Follow-Up

Prerequisites

How It Works

1

Order Detection

Make.com monitors your Shopify store for new orders or order status changes, capturing customer details and purchase information.

2

Timing Control

The automation waits for a specified delay (e.g., 7 days after delivery) to ensure customers have received and used their products.

3

Message Personalization

Make.com formats a personalized review request message using customer name, product details, and order information from Shopify.

4

WhatsApp Delivery

WhatsScale sends the personalized review request directly to the customer's WhatsApp number, including product links for easy reviewing.

Who Is This For?

WhatsScale vs Interakt

Interakt: WhatsApp Business API integration with Shopify for Indian markets

WhatsScale works with your personal WhatsApp number without needing WhatsApp Business API approval, offers a free tier, and integrates with 7,000+ apps through Make.com for unlimited customization possibilities.

Frequently Asked Questions

Do I need WhatsApp Business API for this automation?

No, WhatsScale works with your personal WhatsApp account, so you can start sending automated review requests immediately without API approval.

How long should I wait before sending review requests?

We recommend waiting 3-7 days after order delivery to ensure customers have received and used their products, increasing the likelihood of positive reviews.

Can I customize the review request messages?

Yes, you can fully customize the message template in Make.com, including customer name, product details, order information, and direct links to your review pages.

Get Started

Use this template on Make.com

Start Automating Your Review Requests

Set up automated WhatsApp review requests for your Shopify store in minutes with WhatsScale's free tier.

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