WhatsScale is a WhatsApp automation platform that integrates with Make.com to send instant shipping notifications to your Shopify customers via WhatsApp

Shopify WhatsApp Shipping Notifications | Make.com Template

Last updated: 2026-02-04

The Problem

E-commerce stores constantly deal with "where's my order?" support tickets because customers don't check their email for shipping updates. Traditional SMS notifications are expensive and email updates often get ignored or lost in spam folders.

The Solution

WhatsScale connects with Make.com to automatically send WhatsApp shipping notifications when Shopify orders are fulfilled. With a 98% open rate on WhatsApp, customers actually see their shipping updates, reducing support tickets by over 50% while building trust through proactive communication.

Automation Flow

Automation flow diagram for Shopify WhatsApp Shipping Notifications | Make.com Template

Prerequisites

How It Works

1

Order Fulfillment Trigger

Make.com monitors your Shopify store and triggers automatically when an order is marked as fulfilled or shipped.

2

Extract Order Details

The automation extracts customer information, tracking number, carrier details, and order specifics from Shopify.

3

Format Message

Make.com formats a personalized shipping notification message with the customer's name, order number, and tracking information.

4

Send WhatsApp Notification

WhatsScale delivers the shipping update directly to the customer's WhatsApp, ensuring they see the notification instantly.

Who Is This For?

WhatsScale vs Interakt

Interakt: WhatsApp Business API integration with Shopify

WhatsScale works with your personal WhatsApp without needing expensive WhatsApp Business API approval. Plus, our Make.com integration gives you access to 7,000+ apps for advanced automation workflows, and we offer a free tier to get started.

Frequently Asked Questions

Do I need WhatsApp Business API for this automation?

No, WhatsScale works with your personal WhatsApp account. You don't need to go through the WhatsApp Business API approval process or pay per message.

What happens if a customer doesn't have WhatsApp?

The automation will skip sending the message to that customer. You can set up fallback notifications through email or SMS using Make.com's other integrations.

Can I customize the shipping notification message?

Yes, you can fully customize the message template, add your brand voice, include estimated delivery dates, or add support contact information.

Get Started

Use this template on Make.com

Start Sending WhatsApp Shipping Notifications Today

Reduce support tickets and keep customers happy with automated shipping updates.

Get Started Free

Related Guides