WhatsScale is a WhatsApp automation platform that integrates with Make.com to automatically send order review requests via WhatsApp from your Google Sheets customer data

WhatsApp Order Review Automation from Google Sheets

Last updated: 2026-02-04

The Problem

Collecting customer reviews is crucial for business growth, but manually reaching out to customers after purchases is time-consuming and often forgotten. Most businesses struggle to systematically follow up with customers for reviews, leading to missed opportunities for social proof and feedback.

The Solution

WhatsScale integrates with Make.com and Google Sheets to automatically send personalized WhatsApp messages requesting reviews when new orders are added to your spreadsheet. This automation ensures every customer receives a timely review request without manual intervention, using your personal WhatsApp account.

Automation Flow

Automation flow diagram for WhatsApp Order Review Automation from Google Sheets

Prerequisites

How It Works

1

Detect new orders

Make.com monitors your Google Sheets for new rows containing customer order information and contact details.

2

Process customer data

The automation extracts customer name, phone number, and order details from the spreadsheet row.

3

Send review request

WhatsScale automatically sends a personalized WhatsApp message to the customer requesting a review for their recent purchase.

4

Track engagement

Monitor message delivery status and customer responses through WhatsScale's dashboard for follow-up actions.

Who Is This For?

WhatsScale vs WATI

WATI: WATI requires WhatsApp Business API setup and focuses on enterprise messaging solutions

WhatsScale works directly with your personal WhatsApp account without needing Business API approval, offers a free tier, and provides seamless Google Sheets integration through Make.com's 7,000+ app connections for flexible automation workflows.

Frequently Asked Questions

Do I need WhatsApp Business API for this automation?

No, WhatsScale works with your regular personal WhatsApp account, eliminating the need for Business API setup or approval.

Can I customize the review request message?

Yes, you can personalize messages with customer names, order details, and custom review links using data from your Google Sheets.

What happens if a customer's phone number is invalid?

WhatsScale provides delivery status updates, and Make.com can handle errors by logging failed attempts or sending notifications to review invalid numbers.

Get Started

Use this template on Make.com

Start Automating Review Requests Today

Set up your WhatsApp order review automation in minutes with WhatsScale's free tier.

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