WhatsScale is a WhatsApp automation platform that integrates with Make.com to automatically send store review requests via WhatsApp when orders are delivered
WhatsApp Review Requests Automation with Google Sheets
Last updated: 2026-02-07
The Problem
Getting customers to leave reviews is crucial for business growth, but manually tracking and requesting reviews is time-consuming and prone to errors. Many businesses struggle with sending duplicate requests or missing customers entirely, leading to poor review collection rates.
The Solution
WhatsScale integrates with Make.com and Google Sheets to automatically detect delivered orders and send personalized WhatsApp review requests. The built-in CRM ensures no duplicate messages while maintaining complete customer interaction history.
Automation Flow
Prerequisites
How It Works
Monitor delivered orders
Make.com scans your Google Sheets for orders with 'Delivered' status and extracts customer information.
Check review history
WhatsScale CRM verifies if the customer has already received a review request to prevent duplicates.
Create or update contact
New customers are added to WhatsScale CRM, while existing contacts get updated tags.
Send review request
WhatsApp message with your review link is sent and the customer is tagged as 'store-review-sent'.
Who Is This For?
- E-commerce store owners
- Online retailers
- Local businesses with delivery services
WhatsScale vs WATI
WATI: WhatsApp Business API solution for SMBs
WhatsScale works with your personal WhatsApp without needing WhatsApp Business API approval. Plus, it offers a free tier and seamless Make.com integration with 7,000+ apps, making it more accessible and cost-effective for small businesses.
Frequently Asked Questions
Will customers receive multiple review requests for different orders?
No, the automation sends only one review request per customer regardless of how many orders they place, thanks to WhatsScale's CRM tagging system.
Do I need WhatsApp Business API to use this automation?
No, WhatsScale works with your personal WhatsApp account, so you don't need to apply for or pay for WhatsApp Business API access.
Can I customize the review request message and add my own review links?
Yes, you can fully customize the message template and include links to your Google Reviews, Trustpilot, or any other review platform.
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