WhatsScale is a WhatsApp automation platform that integrates with Make.com to send automated order review requests via WhatsApp from your Google Sheets data
WhatsApp Review Requests from Google Sheets | Make.com Guide
Last updated: 2026-02-07
The Problem
Collecting customer reviews after order delivery is crucial for business growth, but manually tracking delivered orders and sending review requests is time-consuming and often forgotten. Many businesses lose valuable review opportunities because they lack an automated system to reach customers at the right moment.
The Solution
This Make.com template automatically monitors your Google Sheets for orders delivered yesterday and sends personalized WhatsApp review requests through WhatsScale. The automation handles contact management, prevents duplicate messages, and ensures every delivered order gets a timely review request without manual intervention.
Automation Flow
Prerequisites
How It Works
Monitor Delivered Orders
Make.com searches your Google Sheets daily for orders with delivery date matching yesterday.
Check Contact Status
The system checks WhatsScale CRM to see if the customer contact already exists.
Create Contact if Needed
If the contact doesn't exist, it automatically creates a new contact in WhatsScale CRM.
Send Review Request
A personalized WhatsApp message is sent with the order ID and review link, ensuring no duplicate messages.
Who Is This For?
- E-commerce businesses
- Online retailers
- Order fulfillment teams
WhatsScale vs WATI
WATI: WhatsApp Business API for SMBs with complex setup requirements
WhatsScale works with your personal WhatsApp without needing WhatsApp Business API setup, offers a free tier, and integrates seamlessly with Make.com's 7,000+ apps. You can start automating review requests immediately without API approvals or technical setup.
Frequently Asked Questions
Do I need WhatsApp Business API for this automation?
No, WhatsScale works with your personal WhatsApp account, so you can start sending automated review requests immediately without API setup.
Will customers receive duplicate review requests?
No, the automation includes time-based filtering to ensure each order is processed only once, preventing duplicate messages to customers.
How should I format the delivery date in Google Sheets?
Use YYYY-MM-DD format in Column D. The automation searches for orders where the delivered date equals yesterday's date.
Get Started
Start Automating Review Requests Today
Set up automated WhatsApp review requests in minutes with WhatsScale's free tier.
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