WhatsScale is a WhatsApp automation platform that integrates with Make.com to automatically send store review requests via WhatsApp when orders are marked as delivered

WhatsApp Store Review Requests from Google Sheets | WhatsScale

Last updated: 2026-02-04

The Problem

Getting customers to leave store reviews is crucial for business growth, but manually tracking which customers to contact and avoiding duplicate requests is time-consuming. Most businesses struggle to consistently follow up with delivered orders for reviews.

The Solution

WhatsScale automates the entire review request process by monitoring your Google Sheets for delivered orders and intelligently sending WhatsApp messages to customers who haven't been contacted yet. The built-in CRM prevents duplicate messages while ensuring no customer is missed.

Automation Flow

Automation flow diagram for WhatsApp Store Review Requests from Google Sheets | WhatsScale

Prerequisites

How It Works

1

Monitor delivered orders

Make.com scans your Google Sheets for orders with Status = 'Delivered' and extracts customer details.

2

Check contact history

WhatsScale CRM checks if the customer already received a review request by looking for the 'store-review-sent' tag.

3

Send targeted messages

New customers get added to CRM and receive the review request, while previous customers are automatically skipped to prevent spam.

4

Track and tag

Each contact gets tagged with 'store-review-sent' to ensure only one review request per customer across all their orders.

Who Is This For?

WhatsScale vs Interakt

Interakt: Shopify-focused WhatsApp marketing with Business API requirements

WhatsScale works with any Google Sheets setup without needing WhatsApp Business API or Shopify. The Make.com integration provides more flexibility for custom order tracking systems, and the free tier makes it accessible for small businesses just starting with review automation.

Frequently Asked Questions

Will customers receive multiple review requests for different orders?

No, the automation sends only one review request per customer regardless of how many orders they place, using smart CRM tagging.

Do I need WhatsApp Business API to use this automation?

No, WhatsScale works with your personal WhatsApp account, so no Business API setup or approval is required.

Can I customize the review request message?

Yes, you can edit the message template and add links to your Google, Trustpilot, or other review platforms before activating the automation.

Get Started

Use this template on Make.com

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Set up your WhatsApp review automation in minutes with our free tier.

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