WhatsScale is a WhatsApp automation platform that integrates with Make.com to send automated review requests to Shopify customers
Automated Shopify Review Requests via WhatsApp | Make.com
Last updated: 2026-02-07
The Problem
Getting customer reviews for your Shopify store is crucial for building trust and driving sales, but manually reaching out to customers is time-consuming and easy to forget. Many store owners struggle with low review rates because they don't have a systematic way to follow up with customers after purchase.
The Solution
WhatsScale integrates with Make.com to automatically send personalized WhatsApp messages requesting reviews from fulfilled Shopify orders. The system intelligently queues orders with customizable delays, prevents duplicate requests, and tracks which customers have already been contacted through CRM tagging.
Automation Flow
Prerequisites
How It Works
Order Fulfillment Detection
When a Shopify order is fulfilled, Make.com triggers the first automation to check if the customer has already received a review request.
Smart Queue Management
If no previous request was sent, the customer's order details are queued in a Make.com Data Store with a scheduled send date (default 3 days after fulfillment).
Daily Review Processing
The second automation runs daily to check for orders ready to be processed, verifies customer contact status in WhatsScale CRM.
Personalized WhatsApp Outreach
WhatsScale sends a personalized review request message via WhatsApp, tags the customer to prevent duplicates, and removes the processed order from the queue.
Who Is This For?
- Shopify store owners
- E-commerce managers
- Digital marketing teams
WhatsScale vs Interakt
Interakt: Interakt offers WhatsApp Business API integration with Shopify but requires API approval and charges per message
WhatsScale works with your personal WhatsApp number without needing Business API approval, offers a free tier, and integrates with Make.com's 7,000+ app ecosystem for unlimited automation possibilities.
Frequently Asked Questions
Do I need WhatsApp Business API for this automation?
No, WhatsScale works with your personal WhatsApp account, so you can start automating immediately without API approval or setup fees.
What happens if I cancel an order after it's been fulfilled?
Cancelled orders after fulfillment are not automatically removed from the queue, but the system will still check CRM tags to prevent sending messages to customers who shouldn't receive them.
Can I customize the delay between order fulfillment and review request?
Yes, you can adjust the delay period in the Make.com automation. The default is 3 days, but you can modify this to any timeframe that works for your business.
Get Started
Start Automating Your Shopify Review Requests
Set up intelligent WhatsApp review automation for your Shopify store in minutes.
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