WhatsScale is a WhatsApp automation platform that integrates with Make.com to send scheduled WhatsApp review requests for your Shopify orders
Scheduled Shopify WhatsApp Review Requests | Make.com
Last updated: 2026-02-07
The Problem
Getting customer reviews is crucial for e-commerce success, but manually reaching out to customers after their orders arrive is time-consuming and often forgotten. Most Shopify stores struggle to maintain consistent review collection, missing opportunities to build social proof and improve their products.
The Solution
This automated system processes queued Shopify orders from Google Sheets and sends personalized WhatsApp review requests at the perfect timing. Using Make.com's scheduling capabilities with WhatsScale's direct WhatsApp integration, you can maintain consistent review outreach without manual effort.
Automation Flow
Prerequisites
How It Works
Daily schedule triggers
Make.com runs the automation daily, checking your Google Sheets queue for orders ready for review requests.
Filter ready orders
The system identifies orders where the send date is today or earlier, ensuring perfect timing for review requests.
Contact management
WhatsScale CRM automatically looks up existing contacts or creates new ones for seamless message delivery.
Send personalized messages
Customized review request messages are sent via WhatsApp, including order details and review links.
Clean up queue
Processed orders are automatically removed from the queue to prevent duplicate messages.
Who Is This For?
- Shopify store owners
- E-commerce managers
- Digital marketing teams
WhatsScale vs Interakt
Interakt: WhatsApp Business API integration for Shopify
WhatsScale works directly with your personal WhatsApp without needing WhatsApp Business API setup or approval. Plus, you get access to Make.com's 7,000+ app integrations and a free tier to start, making it more accessible for small to medium Shopify stores.
Frequently Asked Questions
Do I need WhatsApp Business API for this automation?
No, WhatsScale works with your personal WhatsApp account, eliminating the need for WhatsApp Business API setup or Meta approval.
What happens if I send duplicate review requests?
The automation automatically removes processed orders from the queue, preventing duplicate messages to the same customer.
Can I customize the review request messages?
Yes, you can create personalized WhatsApp message templates in WhatsScale that include order details, customer names, and direct review links.
Get Started
Start Automating Your Shopify Review Requests
Connect WhatsScale with Make.com to automatically send perfectly timed WhatsApp review requests.
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