Send a WhatsApp Confirmation When a New Mautic Contact Is Created
Every new lead captured by a Mautic form is looked up for full details and instantly receives a WhatsApp confirmation on the mobile number they submitted.
Use this templateWhy use it
Leads fill in your Mautic form and then hear nothing for hours. The autoresponder email lands in promotions, or never gets opened at all, and by the time someone on your team follows up the person has already filled in a competitor's form. You collected a mobile number on that form, but nobody is using it, so the warmest moment you will ever have with that lead — the ten seconds right after they hit submit — goes to waste and the enquiry goes cold.
How it works
- 1The moment Mautic saves a brand new contact from a form submission, the automation fires. Updates to existing contacts don't trigger it, so nobody gets a duplicate welcome.
- 2The contact is looked up in Mautic to pull the full record, so you have the name, mobile number and any other field the form captured rather than just the bare ID from the trigger.
- 3A WhatsApp confirmation is sent through WhatsScale to the mobile number on that Mautic record, from your own WhatsApp number, with the message text you wrote — greeting them by name and telling them what happens next.
What it connects
- Mautic
- WhatsScale
Questions
Why is there a separate lookup step if Mautic already triggered the automation?
The new-contact trigger often carries only a partial record. Searching Mautic for the contact returns the complete set of fields, which is what lets the message use their real first name and the exact mobile number they typed in.
What happens if the lead didn't enter a mobile number, or entered a landline?
With no valid mobile on the Mautic record there is nothing to message, so that contact simply passes through without a WhatsApp being sent. Make the phone field required on your Mautic form if you want coverage on every lead.
Do the numbers need a country code?
Yes. WhatsApp routes on full international numbers, so a national-format number may not deliver. The safest fix is a country-code selector or a hint on your Mautic form field so leads submit the full number themselves.
Can I change the wording of the confirmation, or send different text per form?
The message body is written directly in the WhatsApp step, so you can edit it freely and drop in fields from the Mautic contact. For different wording per form, duplicate the automation and point each copy at the relevant Mautic segment or form.
Will contacts imported from a CSV or added by my sales team get a message too?
Any contact newly created in Mautic can fire the trigger, including imports, so a large upload could send a burst of messages. Pause or disable the automation before importing a list you didn't collect through a form.
Can the lead reply to the confirmation?
Yes — it arrives as a normal WhatsApp message from your own number, so replies land in that WhatsApp inbox and a person on your team can pick the conversation up straight away.