Confirm and remind Medilink patients on WhatsApp
Confirm a Medilink appointment when it is booked, then send a reminder before the visit.
Requires a Medilink account.
Use this templateWhy use it
Missed appointments cost a clinic a slot that cannot be resold. A confirmation on booking plus a reminder before the visit is the pair that actually reduces them.
How it works
- 1A new appointment is created in Medilink.
- 2The flow looks the patient up in Medilink to get their details.
- 3WhatsScale sends a confirmation on WhatsApp.
- 4The flow waits until shortly before the visit.
- 5WhatsScale sends the reminder.
What it connects
- Medilink
- WhatsScale
- Delay
Questions
Do I need Medilink to use this?
Yes — this template is built on the Medilink practice system. If you use something else, the appointment confirmation template does the same job from any booking tool that can call a webhook.
How far before the appointment does the reminder go out?
The delay step sets it, so you can make it a day before, a few hours, or whatever suits your clinic.
Can patients reply to the reminder?
Yes. Replies arrive on your WhatsApp number like any other message, and you can pair this with the auto-reply template to acknowledge them.