Recover abandoned Shopify checkouts on WhatsApp
Message customers on WhatsApp when they leave a Shopify checkout unfinished.
Use this templateWhy use it
Most people who reach checkout and stop meant to buy. Recovery emails land in a promotions tab; a WhatsApp message with a link back to the cart gets opened.
How it works
- 1A customer abandons their checkout in Shopify.
- 2WhatsScale sends them a WhatsApp message with a link back to finish the purchase.
What it connects
- Shopify
- WhatsScale
Questions
How soon after the checkout is abandoned does it send?
As soon as Shopify reports it. Add a delay step first if you would rather wait an hour before nudging.
Do I need the customer’s phone number?
Yes — the message goes to the number captured at checkout, so it only fires for checkouts where the customer entered one.
Can I include the items they left behind?
Yes. The Shopify trigger gives you the checkout contents, so you can put the items or the total into the message.